Merchandise Policy and Procedure
All new products
manufactured by Yankee Environmental Systems, Inc., (YES) are warranted
by YES to be free from defects in materials and workmanship under normal
use and service for one (1) year from the date of shipment unless
otherwise specified. Batteries, interference filters and CCD detectors are not warranted.
YES will repair or replace (at YES's option)
defective parts. All products or accessories resold by YES are covered
by their respective manufacturer's warranty, included separately. The
customer shall assume all costs of removing, reinstalling, and shipping
defective parts to YES. This warranty shall not apply to any YES products that have
been subjected to modification, misuse, neglect, accidents of nature, or
shipping damage. This warranty is in lieu of all other warranties,
expressed or implied. YES is not liable for special, indirect,
incidental, or consequential damages.
WARRANTY OF REPAIRED PRODUCT
Final decision of warranty status and pricing for
repair of any instrument cannot be made until the unit is returned
The customer is responsible for shipping charges to and from our Turners Falls, MA, USA factory for repairs, including those covered under warranty. YES reserves the right to specify insurance and any special handling requirements for such shipments.
Repairs, service, and calibrations are warranted for thirty (30)
days after shipment from the factory. This is inclusive of any
INSTRUCTIONS FOR SHIPPING PRODUCT TO BE REPAIRED
Under no circumstances should instruments be
returned to YES without first obtaining an authorization # (RMA#)
Please include with the returned instrument
documentation stating the reason for return and describing any
symptoms, failure modes, suspected causes of damage, diagnostics
performed, plots of data collected, data files, etc. and also
indicate if you’ve consulted YES Tech Support.
Packaging of the instruments: Instrument(s) should
be packaged in their original shipping containers. In lieu of this,
they should be very carefully packaged in containers suitable to
protect them during transit. Note that damage caused during shipping
will not be repaired under warranty.
Marking of packages: All boxes and documents must be
clearly marked with the RMA# issued by YES. The “ship to”
address for all returns and special instructions for international
shipments are defined below.
Insurance: Each instrument being returned should be
insured for the full cost of replacement by YES. If you are
uncertain of the value for which to insure an instrument, contact
YES Customer Service.
Payment for shipment: All instruments returned to
YES must be shipped with freight prepaid by the sender. YES will not
accept COD or freight collect shipments.
Freight carriers: All international shipments of
instruments back to YES shall be made via DHL Airfreight Services (DHL).
Use of any carrier other than DHL for international return shipments
requires approval IN ADVANCE from YES. YES recommends that domestic
return shipments be made via United Parcel Service.
Ship to Address: Send ALL return shipments to:
Yankee Environmental Systems Inc.
101 Industrial Blvd. Turners Falls, MA,
Attention: Returns Dept. RMA#_______
DELIVERY TIMES FOR REPAIR AND RECALIBRATION SERVICES
Delivery (turnaround) times will vary according to
the type of instrument and other factors. Delivery time is the time
from which lead-time begins until the job will be ready to ship from
YES and is not inclusive of weekends or holidays. Customer service
will provide an estimated delivery date, however this date is only
an estimate and is subject to change upon evaluation of the returned
Repair work and lead-time will begin upon receipt of
instrument and (for non-warranty work) Purchase Order or credit card
PURCHASE ORDER TERMS
Delivery times are estimates and are stated on quotes. Delivery
can vary according to
the time of year, product and overall manufacturing demand. Plan
ahead. Delivery time is the time from which the purchase order is
received until the system is ready to ship from
Note that whether or not your organization is extended Net credit
terms, purchase order termination "at convenience" is not
permitted under any circumstances.
If you have any questions about these terms please contact firstname.lastname@example.org
These policies are subject to change without notice. (This is RMA
policy revision B .doc, 11/2005)