Yankee Environmental Systems Home Page

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Quick Contents:

YES Support Ticket System

Register Your Product

Download Support Documents

News & Tips E-mail List

RMA Return Procedure

Optical Calibration

Discussion Groups

Download Software

DOSBand

 

 

 

Welcome to Product Support

You have several options to obtain product support.  We offer a ticket based support system, an FAQ listing, and a RMA Request form.  

Product Support Request

YES provides full technical support and service on its products. Qualified engineers and scientists answer any questions you might have about your installation. Technical Support can be obtained by registering in our Support Center and creating a support request. A comprehensive warranty covers all materials and workmanship for one year after a product ships.

Before you submit a support request, please:

  1. Review the Frequently Asked Questions for the product you are using.
  2. Read the Manual that came with your Product.  We provide a copy of the printed manual with all products .  A PDF (Portable Document Format) copy of the manual is also provided on the product CD, and at our ftp site: ftp://support.yesinc.com/manuals
  3. If you cannot find your answer at this point, go to the Yes Support Ticket System to submit a product support request (ticket). There is no registration required to submit a ticket, and you can check the status at any time by entering your e-mail address and the ticket number you receive via e-mail after you submit your requst.  For the quickest resolution time, please submit as much information as possible, including the serial nmubers. 

News and Tips E-Mail List

Subscribe to our monthly e-mail newsletter.  This newsletter will contain news and tips on how to keep your instruments in optimal working condition.

RMA Return Procedure

If you are returning a product for service you must contact us prior to returning it to get a Return Merchandise Authorization Number.  Please read carefully the RMA Instructions.

RMA Request...

Optical Calibration

Our advanced Optical Calibration Laboratory enables us to fully characterize the performance of all our instruments in terms of spectral, absolute, and cosine response. Each instrument undergoes complete calibration according to detailed procedures before it is shipped. We suggest 12- to 18-month recalibration intervals for instruments that run continually in the field. When an instrument is returned for calibration or repair, it is also upgraded to the latest engineering revision level to keep up with technology improvements. Technicians carefully apply changes, which are carefully tracked, to upgrade the instrument to the current revision level. Specialized calibration services are also available, contact us for details.

Discussion Groups and Related Topics

You can subscribe to an independent mailing list for user discussions on the MFR by sending a note to listproc@grunt.asrc.cestm.albany.edu. Type help in the body text for more information or, to sign up immediately, type subscribe rsr-list your-name (not your email address) in the message body. For example, subscribe rsr-list Samuel Langley. You can use this procedure to sign up for the turbidity list as well. Type subscribe turbidity your-name.

Download Support Documents

This area is where support documents are located.  You may be directed here by technical support to download a procedural document or other file that may be too large to transfer over e-mail.  Documents are sorted by product line.

Download Support Documents

Download Software

There are two different sections.  One is for the public, the other is private.

Public File Section

The Public File Section contains our current software demos and other tools that are available for download.

Public File Section

Private File Section

The Private File Section is intended for customers who already have purchased a product.  To gain access you are required to enter a username and password.  This is not the same as the Yes Support Center.

Private File Section

DOSBand

DOSBand is no longer supported.  Please upgrade to Yesdas Manager.  We are providing this legacy software for download only as a courtesy for testing purposes.  To download the DOSBand software select the Public File Section above and follow the links to DOSBand. You must copy the new files you download to a blank floppy disk and then run the install program from the floppy. The installation program updates the program files only, it does not modify your data files. Still, we recommend that you make a copy of your data for backup purposes.

 

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This page was last updated on Monday, August 18, 2008 .